Grievance Redressal Mechanism

Hubnetic Store has an obligation to handle customers fairly and to address complaints from customers.

What is meant by “grievance”?

Any problem a customer has with a good or service they purchased through the Hubnetic Store Platform and is trying to get resolved is considered a grievance.

Customers can contact us by using the “Contact us” and “Help Center” tabs on this page to address any questions or complaints they may have.

Journey:

1. Select the “Contact Us” tab.
2. Hubnetic Store Contact Us | Round-the-clock Customer Support will be available.
3. Provide your basic information and the grievance details, and we will address it in 48 Hours.
4. Submit

If your query / complaint not resolved needs to be escalated : As per the applicable laws, We have appointed a “Grievance Officer” to address your grievances.

Here are the details for Grievance officer:

Mr. Vikas Kumar J

The following is our “Grievance Redressal Mechanism”:

• after a consumer complaint is received via one of the aforementioned channels.
  Within 48 (forty-eight) hours, the consumer will receive an email, phone call, or SMS acknowledgment of their grievance. Additionally, they will receive a system-generated “Unique ID” to monitor the progress of their grievance.

• “Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
• A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
  • When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance

For more details, please visit Terms of Use