Grievance Redressal Mechanism

Hubnetic Store has an obligation to handle customers fairly and to address complaints from customers.

What is meant by “grievance”?

Any problem a customer has with a good or service they purchased through the Hubnetic Store Platform and is trying to get resolved is considered a grievance.

Customers can contact us by using the “Contact us” and “Help Center” tabs on this page to address any questions or complaints they may have.

Journey:

Select the “Contact Us” tab.
Hubnetic Store Contact Us | Round-the-clock Customer Support will be available.
Provide your basic information and the grievance details, and we will address it in 48 Hours.
Submit

If your query / complaint not resolved needs to be escalated : As per the applicable laws, We have appointed a “Grievance Officer” to address your grievances.

Here are the details for Grievance officer:

Mr. Vikas Kumar J

The following is our “Grievance Redressal Mechanism”:

after a consumer complaint is received via one of the aforementioned channels.
Within 48 (forty-eight) hours, the consumer will receive an email, phone call, or SMS acknowledgment of their grievance. Additionally, they will receive a system-generated “Unique ID” to monitor the progress of their grievance.

“Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
- When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance

For more details, please visit Terms of Use